Privacy Policy

Your personal profile

When we ask for your personal information, our primary interest is to provide you a more personalized service. We respect your privacy and do not sell, rent or trade your name or personal details to other organizations except as outlined in this policy.

Security measures

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We also insist on password verification at sign-in to protect against unauthorized access to your personal profile and course history. If you leave the computer unattended without logging out of the site, we log you out automatically after some time has passed.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, Skatefresh cannot guarantee the security of your personal information or any other information provided over the Internet and will not be responsible for breaches of security.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Membership and registration for a subscription

To take one of our courses or enjoy a free trial, you need to become a member of Skatefresh. During registration we collect information such as your name and email address. You may also be asked to supply us with credit card information, so that you can pay for the services you request. This information is encrypted on a secure server. As a member, you will be added to our mailing list to receive occasional emails about service information, special offers, and promotions from Skatefresh.

You have the ability to unsubscribe from these emails at anytime, by simply clicking on the unsubscribe link included at the bottom of each email we send.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Access to personal information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, amend or delete your personal information by making the change on our member information page, by contacting our Customer Support. We will respond to your request to access your personal information within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Who we share your information with

• We may provide your personal information to companies that provide services to help us with our business activities such as processing your payment or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us
• We may also disclose your personal information
  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • If Skatefresh is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

Cookies

"Cookies" are small pieces of information that we store on your computer's browser or hard drive. We and our partners use cookies to remember personal information when you visit our website. We also use them to store your login ID to make it easier for you to login to our site. Most browsers allow you the option of preventing cookies from being stored on your computer, though doing so will cause you to lose many of the benefits of Skatefresh.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

We use the service of a third party tracking utility company to track the behavior of visitors to our site. However, we do not have access to or control over their cookies. The information we collect through our third party tracking utility company is completely anonymous and is used to improve our services and marketing efforts.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole.

Web beacons

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

In some of our email messages, we use a “click-through URL” linked to content on the Skatefresh website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Testimonials

We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request to have your testimonial removed you should contact our Customer Service.

Skatefresh privacy policy is subject to change. If we decide to change the way we collect, use or share information, we will take commercially reasonable steps to notify members by way of an email that explains the changes and gives them the choice as to whether or not we may use their information in the new manner. If you have any questions about this policy statement, or about any of Skatefresh other policies and practices, please contact us via Contact us form on the website.